Our team at ARC Software Studios has been using the app ‘Slack’ for a few months now. We use this app to communicate with clients regularly, to upload files and share documents, and to communicate internally.
This program has a few drawbacks, but (for the most part) it makes our days a lot more fluid – and provides clients with an ‘always-on’ option for reaching any project member. We have a few thoughts about Slack and how it works (or doesn’t) within a tech startup.
We’ve also accumulated some thoughts from around the web on this program and how it can be used to increase workflow.
Our Clients and Slack
The moment we begin a new project with any ARC client, we set up a Slack channel for those clients. This channel provides clients with immediate access to all team members working on a project. No thought, document, or word goes unspoken and unaddressed with Slack at the helm.
We’ve found the following to be true when setting up client Slack accounts:
- Clients love that they can tag any of us in Slack at any time (even if it’s 3am!)
- Slack often prevents unnecessary last-minute meetings
- The program presents a real-time platform for communication
- When we need to, we can start a Zoom call from a client Slack account – instant meeting
- Our marketing team can share designs, ads, and content with clients
- Feedback is fast and clear
- All conversations are documented and can be quickly searched
- Every file that has been uploaded in a channel is available at any time
- Clients never feel that they can’t reach us – we are always in touch
Our clients love working with the ARC team through Slack. It’s efficient, provides a fast way to reach out to any team member, and means that we communicate with clients at every turn. Our internal Slack experience is a bit different.
Slacking the ARC Way
ARC is based in Cambridge, Massachusetts, but our team can be spread across the globe at any given point in time. Slack bridges the gaps and time zones for our team with ease. On the flip side, we’ve noticed a few things about Slack that we’re still trying to work our way around.
- Slack can lead to random conversations about Pokemon, Elon Musk, and puppies.
- GIPHs exist for everything – but aren’t always what you’d expect them to be
- Plus Plus is an add-on that can be easily abused
- There’s no point in creating a separate ‘water cooler’ channel – Slack cannot be tamed
- Someone is always up and working at 4am.
Slack is a core part of the ARC workday. It’s also where we get many of our projects put together and completed regardless of location or time. Slacking is at our core and we love it. If you’ve used Slack as part of a company tool, we want to hear your Slack tales. Find us on Facebook or Twitter.